We’re Recruiting: Festival Team Members

Join the dynamic team for Journeys Festival International (JFI) 2026, a vibrant celebration of arts, culture and community!

We are seeking enthusiastic Team Members to help deliver an unforgettable festival experience from 17 to 25 October 2026. This paid opportunity offers a chance to be at the heart of a major cultural event, engaging with visitors and ensuring smooth operations across various festival venues in Leicester.

If you’re passionate about hospitality, guest services, arts and culture and thrive in lively environments, this is your moment to shine! We are looking for both Festival Ambassadors and Survey Evaluators to work at various sites both indoor and outdoor, in and around Leicester city centre and Highfields. There are a variety of days and shifts available during the 9 day event. All training, refreshments and breaks will be provided.

Job title: Survey Evaluators and Festival Ambassadors

Location: Leicester – on-site

Working hours: Shifts of 3.5 – 6 hours are available over 9 days

Hourly pay: £12.71 – £13.50

Click here for more information about Journeys Festival International (JFI)

Duties / Responsibilities: 

• Welcome festival attendees with warmth and enthusiasm, providing information and assistance to enhance their experience
• Manage guest flow at entrances, exits and key event areas to ensure safety and efficiency
• Support venue operations by assisting with event setup and breakdown, and ensuring smooth logistics
• You may also be required to conduct audience feedback surveys to contribute to Arts Council England evaluation reports using a tablet-based survey system and approaching members of the audience. All equipment and training will be provided.
• Deliver exceptional guest services by addressing inquiries, resolving issues promptly, and maintaining a positive atmosphere
• Collaborate with team members and management to uphold festival standards and safety protocols
• Assist in supporting the team during busy periods to ensure seamless event delivery
• Maintain clear communication with supervisors regarding any incidents or operational concerns

What we are looking for:

• Strong interpersonal skills with the ability to engage confidently with diverse audiences
• Ability to work effectively in fast-paced environments while maintaining professionalism
• Flexible availability during the festival dates, including days, evenings and weekends as needed
• Demonstrated teamwork skills and a proactive attitude towards problem-solving
• Basic organisational skills for managing tasks efficiently under supervision
• Be able to work both indoors and outdoors and be on your feet for long periods of time.

Support available:

All training will be provided. There will be a 1-hour face-to-face training event in Leicester City centre in October prior to the festival (date tbc).

How to apply

Please apply via our recruitment partner, Maddisons Recruitment.

For more information on how to apply, including alternative application formats accepted, please follow the link below.

Apply here

Recruitment process

After application, Mathew will be in touch within 3 to 5 working days. You will have an initial telephone conversation which will be your opportunity to meet Mathew and ask any questions. Successful candidates will then be invited to a 2nd interview, which could be online or in-person to suit you.

Application closing date: 9:00am Saturday 26 September 2026

Successful candidates will be notified by: Friday 2 October 2026

Equity, Diversity & Inclusion:

We are an inclusive organisation and we treat all job applicants equally regardless of class, age, disability, gender identity, race, ethnicity, religion, sexual orientation or any other characteristics.

We particularly encourage applications from individuals who are underrepresented in the cultural sector such as global majority, sanctuary seeking and disabled people.

If you require any reasonable adjustments to take part during the recruitment process or to perform in the job role successfully, we will work with you to provide the necessary support.